Terms & Conditions

InnoQor Technologies – Terms & Condition

Last Updated: 23-September-2024

Welcome to InnoQor Technologies. These Terms & Conditions (“T&Cs”) govern your use of our website, www.innoqortech.com, and the purchase of our products and services. By accessing or using our website or purchasing our products, you agree to comply with and be bound by these T&Cs. Please read these terms carefully before using the site or placing an order.

1) General Information

1.1 Company Details
InnoQor Technologies, registered at 177, Shri Veerabadreshwar Nilaya, BGS School, Near Bendre, Dharwad, Karnataka, India, is a provider of smart water purifiers and associated services within India.

1.2 Jurisdiction
These T&Cs and any disputes arising hereunder will be governed by the laws of India and subject to the exclusive jurisdiction of the courts located in Dharwad, Karnataka.

2) Definitions

2.1 “Customer” refers to any individual or entity that purchases products or services from InnoQor.
2.2 “Products” refers to water purifiers, coolers, and any other related items offered by InnoQor.
2.3 “Services” includes purchase & subscription-based services, maintenance, and any related service offered.
2.4 “Subscription” refers to the recurring payment plans for specific InnoQor products or services.

3) Account Registration

3.1 Eligibility
To create an account on the InnoQor website, users must be at least 18 years old and capable of forming legally binding contracts under the Indian Contract Act, 1872.

3.2 User Responsibility
You are responsible for maintaining the confidentiality of your account details, including login credentials, and for all activities that occur under your account.

4) Product and Services

4.1 Product Information
InnoQor provides smart water purifiers that are designed to deliver clean and safe drinking water. Specifications and features of the products may change at our discretion without prior notice.

4.2 Availability
All product and service offerings are subject to availability. InnoQor reserves the right to discontinue or modify products or services without notice.

5) Pricing and Payment

5.1 Pricing
All prices listed on the website are inclusive of applicable taxes, unless otherwise stated. Pricing can be revised at any time without notice.

5.2 Payment Methods
Customers can pay via credit card, debit card, UPI, or other online payment methods available on our platform. Payments must be made in full at the time of purchase or at intervals according to the chosen subscription plan.

5.3 Subscription Fees
If you choose a subscription plan, you will be billed according to the terms of the plan (“Billing Cycle”). Subscription fees are non-refundable once paid, except as provided in these T&Cs.

6) Order and Acceptance

6.1 Placing an Order
By placing an order on our website or E-Com platform, you are offering to purchase products from InnoQor. InnoQor reserves the right to accept or decline any order.

6.2 Order Confirmation
Once your payment is processed, you will receive an email confirming your order, which constitutes our acceptance of your offer.

7) Delivery and Installation

7.1 Delivery Process
InnoQor offers delivery and installation services to customers. Estimated delivery times will be provided at checkout, but actual delivery times may vary due to location and product availability.

Any delays in dispatch will be communicated to the Buyer via SMS, email, or phone call.

Please note that dispatch times are estimates and not guaranteed. Time is not a strict condition of the purchase contract. The Product will not be delivered until full payment is received.

7.2 Delivery of Products

InnoQor is responsible for packaging and dispatching Products to the Buyers. The risk of any damage, loss, or destruction to the Products during delivery or transit shall be borne by InnoQor.

Delivery Costs Unless stated otherwise on the Product webpage, delivery of Products will be provided free of charge.

7.3. Acceptance of Delivery

Buyers are required to accept delivery of the Products at the specified shipping address.

InnoQor or the logistics service provider will attempt delivery to the shipping address only once. If the Buyer is not available to accept delivery, the Buyer may incur additional costs, including penalties, to compensate for non-acceptance.

7.4. Transfer of Title

Title and ownership of the Products transfer from InnoQor to the Buyer upon delivery and full payment of the Product.

7.5 Risk of Loss
The risk of loss or damage to the product passes to you once the product is delivered and installed.

8) Cancellation and Refund Policy

8.1 Order Cancellation
You may cancel your order before dispatch by contacting customer support. A refund will be processed within 7-10 business days.

8.2 Refunds
Refunds are applicable for products that are returned unused and in original packaging within 10 days of purchase. Customers are responsible for return shipping costs.

9) Warranty and Repairs

9.1 Product Warranty
InnoQor offers one-year warranty on all products against manufacturing defects. Warranty coverage does not include damage from misuse or natural wear and tear.

9.2 Repairs and Maintenance
As part of subscription services, routine maintenance and repairs are included. For non-subscription customers, repair services can be availed at an additional cost.

10) Limitation of Liability

10.1 No Liability for Indirect Damages
InnoQor shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or services.

10.2 Total Liability
InnoQor’s total liability shall be limited to the amount paid by the customer for the product or service in question.

11) Force Majeure

InnoQor shall not be held responsible for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, wars, or technical failures.

12) Privacy Policy

InnoQor is committed to protecting your privacy. All personal information collected during account creation, order placement, or interaction with our services will be handled in accordance with our [Privacy Policy].

13) Dispute Resolution

13.1 Governing Law
These T&Cs shall be governed by the laws of India. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in Dharwad, Karnataka.

13.2 Arbitration
Any disputes that cannot be resolved amicably will be settled by arbitration in accordance with the Indian Arbitration and Conciliation Act, 1996.

14) Modifications to Terms

InnoQor reserves the right to update or modify these T&Cs at any time. Changes will be effective immediately upon posting on our website.

Lessor & Lessee Policy

This agreement outlines the rental terms between InnoQor Technologies (“Lessor”) and the Customer/User (“Lessee”) for water purifiers leased under subscription plans.

1) Term/Tenure of Contract

1.1 Commencement and Duration
This Agreement begins on the date the purifier is delivered and installed at the Lessee’s premises. It remains valid until the tenure of the contract expires or the purifier is returned, unless terminated or extended.

1.2 Termination and Extension

The Lessee can terminate the contract early by providing a minimum of 30 days’ notice in writing.
The lease can be extended for a minimum of 90 days with at least one week’s prior notice before the original contract ends.

2) Billing and Payment Terms

2.1 Billing Period

The standard billing period is 30 days, unless otherwise specified in the contract.

Lessee acknowledge and agree that Subscription plan will automatically renew, and InnoQor will charge lessee on a recurring basis until you cancel your Subscription, and such cancellation is effective, which may not be until the next Billing Cycle.

The recharge amount is calculated from the expiry of the billing period, not from the date of payment.
Non-use of the Services post-availing a Subscription does not entitle a refund for the whole or part of the cancelled Subscription, except as otherwise stated herein.

Please note that if lessee delete Account in InnoQor application, lessee will lose access to the remaining Balance and Services left in Subscription. During the deletion process, lessee is asked to explicitly agree to forfeit the remaining time and Services in current paid subscription and acknowledge that lessee won’t be refunded for this unused time.

2.2 Security Deposit

The Lessee shall pay a security deposit as specified on the website at the time of signing the agreement.
This deposit can be used to cover unpaid amounts or damages. It will be refunded within 7 days after contract termination, subject to product inspection.

3) Scheduled Premises and Relocation

3.1 Installation

The purifier will be installed at the Lessee’s residence or specified premises. The Lessee must ensure due permissions for installation.

3.2 Relocation

The Lessee must provide seven days’ notice to relocate the purifier. Unauthorized relocation will void the terms of the warranty and agreement.
If the purifier is moved without approval, all conditions of this agreement will be null and void.

4) Ownership and Usage

4.1 Ownership
The Lessee acknowledges that InnoQor Technologies retains full ownership of the purifier during and after the contract. Ownership is not transferred to the Lessee under any circumstances.

4.2 Care of Purifier
The Lessee agrees to use the purifier according to the guidelines provided and will not misuse or alter the purifier in any way.

5) Delivery and Inspection

5.1 Delivery and Acceptance

The Lessor will deliver the purifier to the scheduled premises.
The Lessee or their representative must be present during delivery to inspect the purifier. Once accepted, the purifier cannot be returned until the contract ends.

5.2 Installation Permissions
The Lessee must ensure all necessary permissions for installation are in place. Any additional manual labor required for installation will be borne by the Lessee.

6) Maintenance and Repairs

6.1 Maintenance

The Lessor is responsible for routine maintenance and repairs for normal wear and tear during the contract.
The Lessee must notify the Lessor of any malfunction, and the Lessor will rectify it within 5 working days. The Lessor will not charge lease rental during periods of non-functionality due to the purifier’s faults.

6.2 Liability for Damage

Any damage resulting from misuse, negligence, or improper handling by the Lessee will be the Lessee’s responsibility. The Lessee will bear all costs related to such damage.

7) Temporary Pause (Out of Station)

The Lessee can pause the subscription if they are temporarily out of station by notifying the Lessor in advance. This feature allows for a 30-day extension once every 360 days of usage.

8) Restrictions of Use

The purifier is intended strictly for domestic use, unless otherwise agreed in writing. It must only be operated by individuals authorized by the Lessee.

9) Damage and Loss Policy

9.1 Damage or Loss

In case of permanent damage, theft, or loss of the purifier, the Lessee is liable to compensate the Lessor for its fair market value.
The Lessee must immediately inform the Lessor of any damage or theft.

9.2 Additional Costs

Any costs incurred by the Lessor due to the Lessee’s failure to return the purifier or make good on damages will be borne by the Lessee.

10) Indemnification and Liability

The Lessor shall not be liable for any damage or illness caused by the consumption of water from the purifier. The Lessee agrees to indemnify the Lessor from any claims arising from the use of the purifier.

11) Termination

This agreement can be terminated under the following conditions:

Upon the expiration of the contract, and the Lessee does not renew or return the purifier.
In case of non-payment of lease rentals.
Mutual inability to continue the agreement with 7 days’ notice from either party.
Loss or permanent damage to the purifier.

In the event of termination, the purifier must be returned in satisfactory condition. Any remaining balance on the security deposit will be refunded after deductions for any unpaid dues or damages.

12) Relocation Requests

The Lessee must submit a relocation request at least two weeks before the desired relocation date. Relocation is subject to verification of the new address and service availability. If the new location is not serviceable, the contract will be treated as an early termination.

13) Cancellation & Refund Policy

13.1 Once a subscription is confirmed and the Product has been dispatched or installed, it cannot be cancelled by the Lessee.

13.2 InnoQor does not accept cancellations of subscriptions after confirmation and dispatch or installation of the Product.

13.3 InnoQor does not provide refunds for cancellations.

13.4 The subscription fee is non-refundable once paid, regardless of whether the Lessee chooses to use the Product or not.

13.5 If the Lessee decides to terminate the subscription early, no refund will be issued for any remaining period of the subscription.

13.6 No exceptions to this policy will be made unless required by law or otherwise specified in any promotional offers or special agreements.

14) Modifications to Terms

InnoQor reserves the right to amend these terms at any time. Any changes will be communicated via email or posted on the website. Continued use of the service after such changes will be deemed acceptance of the new terms.

15) Miscellaneous

15.1 Force Majeure
Neither party shall be liable for delays or failure in performance due to circumstances beyond their reasonable control, such as natural disasters, strikes, or other unforeseen events.

15.2 Governing Law
This agreement shall be governed by the laws of India, and disputes shall be subject to the jurisdiction of the courts in Dharwad, Karnataka.

Contact Us

For any questions or concerns regarding these T&Cs, please contact us at customercare@innoqortech.com or at our registered address at 177, Shri Veerabadreshwar Nilaya, BGS School, Near Bendre, Dharwad, Karnataka.